Frequently Asked Questions
Can you provide us with free design artwork?
We offer free artwork design to all our clients. We have the most professional and first-class designer team to ensure efficient and fast draft design for your reference.
Do you have the minimum order quantity?
Customer first is our aim, so for a better customer experience, we have no minimum order volume.
Do you offer discounts for large orders and/or non-profit organizations?
When your order quantity is large enough, for your benefit and our long-term partnership, we will give you a discount according to the situation.
How accurate is your delivery date?
We can guarantee that 99% of the parcels can be delivered on time and delivered to our customers according to the specified date on the invoice.
When will my order arrive?
Your order will be manufactured, printed and delivered based on the production time and shipping time that is selected during the checkout process. Please be advised all of our production dates and shipping dates are based on calendar business days between Monday and Friday. If you select 1 day for production and 5 days for shipping your order will arrive after 6 business days.
Can I use copyrighted material?
We do not take responsibility for obtaining permission to reproduce logos, trademarks, and copyrights. By agreeing to print any artwork submitted, we will not be held liable for any copyright on infringement issues under any circumstance.
What is Standard Production vs. Rush Production?
Standard production times are estimated production times that are based on current capacities. This means if you select a standard production time of 5 business days it could takes less than 5 days but may also take more than 5 days based on current production levels. Rush production is guaranteed and slot in the production line and we will make sure the order is produced within your selected time frame. If for any reason your order is not produced within the time frame our shipping departments will expedite the shipping at our own cost to make up for any lost time.
How do I place a re-order?
Placing a re-order is as simple as a couple of clicks. If you are looking to place a re-order, please login into the website using your username and password. Once logged into your customer portal you will navigate to the order history tab. Once on this page you can search through your previous orders and you will see a small icon that says place re-order.
What format should I use to submit logo?
We recommend high resolution artwork for best print results. When uploading your logo you can upload JPG, PNG but we highly recommend any vector file format like .ai or .cdr files.
How should I select imprint colors??
Please select an imprint color(s) carefully. For Example: Printing the color black onto a dark color product will result in a hard to see imprint. We highly recommend printing dark colors onto light products and light imprint colors on dark products. We do understand that you may have your own opinions on what looks good and what does not and therefore we will not judge your options nor will we be responsible for the choice of imprint colors selected.